Frequently Asked Questions

Shipping

• Which payment methods are accepted in the Puket online store?

We offer various forms of payment:

Credit Card : We accept the main cards of Credit-Visa, Master, Diners and Amex. You can pay the View or up to 5x without interest, with a minimum share of R $ 30.00.

For your safety and your data, your Card will not be stored on our website and your purchase can go through an information validation.

Billet View: Print the billet at the time of purchase and pay Within three (3) days until maturity, at the time of Bank of your choice. It is noteworthy that the Puket does not Send the billet to your residence.

The delivery time of your order will depend on the Confirmation of receipt of the value by the issuing bank, Which may take up to three (3) useful days after payment.

Important to inform that if the deadline for the Boletus is Expired, the request will not be released and the Canceled. Do not pay this boleto, in this Case, a new request should be made. Make a new Purchase through the website or contact our Televendas by phone (11) 3848-1286 or by email lojavirtual@puket.com.br . One of our attendants will assist in making a new request.

• Can I change the payment method for my order?

After finalizing your order, you cannot change the Payment method. In this case, a new request should be be carried out. Make a new purchase through the website or Contact our Televendas by phone (11) 3848-1286 or by email lojavirtual@puket.com.br . A Of our attendants will help in conducting a new Request.

• What is the deadline for payment of the Boleto?

The deadline for payment of the billet is 3 calendar days After completion of the application.

Important to inform that if the deadline for the Boletus is The order will not be released and the application shall be Canceled. Do not pay this boleto because You will need to make a new request. Make a new Purchase through the website or contact our Televendas by phone (11) 3848-1286 or by email: lojavirtual@puket.com.br . One of our attendants will assist in making a new request.

• Did not print the billet for payment, what should I do?

For purchases made in Boleto, you must click on the Print Boleto option on the order termination page. A new window will automatically open in your Browser, with the billet for payment. It's important That you accept the pop-up opening.

If you are unable to obtain the billet at the time of purchase, You can access the second route of your Boleto. Do the Login to the site. Go to my account and click the number of the Request that you want to make the payment. In a moment You can access the Print Boleto option and you will have access The second way. If you prefer, please contact our Phone call (11) 3848-1286 or by email lojavirtual@puket.com.br .

• I have already paid the Boleto, but my request has not yet been released. What to do?

The order payment confirmation may take up to 3 (three) working days after payment, and will depend on the Communication from the issuing bank with our website. If in 3 (three) business days your request is not confirmed, please Contact our SAC by phone (11) 3848-1286 or by email lojavirtual@puket.com.br .

• Will puket issue electronic invoice (NF-e) for my purchase?

For all purchases made in our online store, An electronic invoice will be issued. When delivering your Request you will receive a simplified representation of the NF-E, called DANFE (auxiliary document of the Nota Fiscal Electronics).

In Danfe you will have a numerical key (access key) of each request and with it you will be able to consult Even print a version of your electronic nota fiscal On the Ministry of Finance website.

Ways of Payment and Electronic Invoice

• Which payment methods are accepted in the Puket online store?

We offer various forms of payment:

Credit Card : We accept the main cards of Credit-Visa, Master, Diners and Amex. You can pay the View or up to 5x without interest, with a minimum share of R $ 30.00.

For your safety and your data, your Card will not be stored on our website and your purchase can go through an information validation.

Billet View: Print the billet at the time of purchase and pay Within three (3) days until maturity, at the time of Bank of your choice. It is noteworthy that the Puket does not Send the billet to your residence.

The delivery time of your order will depend on the Confirmation of receipt of the value by the issuing bank, Which may take up to three (3) useful days after payment.

Important to inform that if the deadline for the Boletus is Expired, the request will not be released and the Canceled. Do not pay this boleto, in this Case, a new request should be made. Make a new Purchase through the website or contact our Televendas by phone (11) 3848-1286 or by email lojavirtual@puket.com.br . One of our attendants will assist in making a new request.

• Can I change the payment method for my order?

After finalizing your order, you cannot change the Payment method. In this case, a new request should be be carried out. Make a new purchase through the website or Contact our Televendas by phone (11) 3848-1286 or by email lojavirtual@puket.com.br . A Of our attendants will help in conducting a new Request.

• What is the deadline for payment of the Boleto?

The deadline for payment of the billet is 3 calendar days After completion of the application.

Important to inform that if the deadline for the Boletus is The order will not be released and the application shall be Canceled. Do not pay this boleto because You will need to make a new request. Make a new Purchase through the website or contact our Televendas by phone (11) 3848-1286 or by email: lojavirtual@puket.com.br . One of our attendants will assist in making a new request.

• Did not print the billet for payment, what should I do?

For purchases made in Boleto, you must click on the Print Boleto option on the order termination page. A new window will automatically open in your Browser, with the billet for payment. It's important That you accept the pop-up opening.

If you are unable to obtain the billet at the time of purchase, You can access the second route of your Boleto. Do the Login to the site. Go to my account and click the number of the Request that you want to make the payment. In a moment You can access the Print Boleto option and you will have access The second way. If you prefer, please contact our Phone call (11) 3848-1286 or by email lojavirtual@puket.com.br .

• I have already paid the Boleto, but my request has not yet been released. What to do?

The order payment confirmation may take up to 3 (three) working days after payment, and will depend on the Communication from the issuing bank with our website. If in 3 (three) business days your request is not confirmed, please Contact our SAC by phone (11) 3848-1286 or by email lojavirtual@puket.com.br .

• Will puket issue electronic invoice (NF-e) for my purchase?

For all purchases made in our online store, An electronic invoice will be issued. When delivering your Request you will receive a simplified representation of the NF-E, called DANFE (auxiliary document of the Nota Fiscal Electronics).

In Danfe you will have a numerical key (access key) of each request and with it you will be able to consult Even print a version of your electronic nota fiscal On the Ministry of Finance website.

Exchanges, cancellations and returns

We at Puket accept the return of products, without use, Within 7 (seven) calendar days after receipt of the Of the product, without any additional cost to the customer, and The Exchange within 30 (thirty) calendar days after the Receipt of the product.

See here our Exchange policy and returns and Know the deadlines and rules.

• How do I send my product?

Returning your product to the distribution center Should be carried out by posting authorization. Contact our SAC by phone (11) 3848-1286 or by email lojavirtual@puket.com.br . Request to one of our attendants the authorization of Post, after the contact you will receive an email that you will give the right to post the product in any agency Accredited Post Office.

• Have I sent my product, how long does the reversal or refund occur?

All returned products undergo an analysis of Quality control when they arrive at our stock.

The refund of the amount paid will only be released after trial of our quality control. If identified Any divergence we will contact, and the Refund of the value may be refused.

reversal in card: Exclusive for orders paid in Credit card. The cancellation deadline will follow the rules of the Card Administrator. It may take from one to two Invoices to appear on the credit, depending on the date of Expiration of your invoice.

refund on current account: Exclusive for Orders Paid in Boleto. The deadline for release may be 5 (five) to 10 (ten) days after product analysis. This Time will depend on the correct information of the data and Will follow the rules of the Credit receiver bank.

How to buy

• How do I make a purchase?

You can make a purchase in two ways:

through our website: Make a registration with data Personal, email and password and browse our store. Choice Products you want, include them in the shopping cart, Choose the delivery address and payment method, Fill in the Required fields and click the button Finalize request. At the end of the purchase process you will receive your order number.

via telesales: Contact our SAC by phone (11) 3848-1286 or by email: lojavirtual@puket.com.br . One of our attendants Register and assist in choosing the product and termination of your request.

• How to get free shipping on first purchase?

To get free shipping on your first purchase, you must Register your email in the "Stay inside the Fofuras of the moment! ", available on the homepage of the Site. When registering in this field, a pop up will contain your Free shipping coupon will appear on the screen. Copy the code from the Coupon and paste it in the field "use Coupon Promotional "(inside the shopping cart) and ready! Free shipping will enter your order;)

• How do I locate a product on the site?

During your site navigation you can easily Perform a search. Go to the top of the page and locate the Search field. Enter what you want to search for and click the icon Of the magnifying glass next to this field.

To make your search easier, type the name or part of the Product name, brand, designer, etc.

Automatically the site will display the products that have Relationship with what you sought.

You can also use the category filter Located in the side menu on the left side of the page. Choose the filter type for your search and the site will display Only the products that possess that characteristic.

• I did not find the product that I would like to buy. What do I do?

If you do not find the product you want to purchase by Any reason, please contact our service by phone (11) 3848-1286 or by email: lojavirtual@puket.com.br . One of our attendants will Help locate the product you are looking for and assist in the purchase if desired.